Booking

Privacy policy

Last updated: December 2025

1. Who are we?

Hotel Essenza, located at Essendries 2, 2870 Puurs-Sint-Amands, Belgium, is responsible for the processing of personal data as reflected in this privacy policy.

Contact details:
Hotel Essenza
Essendries 2
2870 Puurs-Sint-Amands
Belgium
Telephone: +32 3 288 33 33
E-mail: info@hotelessenza.be

2. What personal data do we process?

We process the following categories of personal data:

  • Name and first name
  • Address details
  • Email address
  • Phone number
  • Date of birth (if required for booking)
  • Payment details
  • IP address and surfing behaviour on our website
  • Preferences and special requests (e.g. dietary requirements)

3. What do we use your data for?

We process your personal data for the following purposes:

  • Processing reservations and bookings
  • Delivering our hotel services
  • Sending confirmations and communication about your stay
  • Handling payments
  • Answering questions and requests
  • Improving our services
  • Meeting legal obligations
  • Sending newsletters (only with your consent)

4. Legal grounds

We process your data on the basis of:

  • Execution of an agreement: for processing reservations and providing our services
  • Legal obligation: for keeping a guest register and tax obligations
  • Legitimate interest: for improving our services and securing our website
  • Consent: for sending marketing communications

5. Retention periods

We do not keep your personal data longer than strictly necessary. We retain reservation data for 7 years after your stay in connection with tax obligations. We delete marketing data within 30 days of withdrawing your consent.

6. Sharing with third parties

We share your data with third parties only when necessary:

  • Payment processors for handling transactions
  • Booking platforms you booked with
  • IT service providers for hosting and maintenance
  • Government agencies when required by law

We never sell your data to third parties for commercial purposes.

7. Cookies

Our website uses cookies. Cookies are small text files stored on your device. We use:

  • Necessary cookies: for the functioning of the website
  • Analytical cookies: to gain insight into website usage (anonymised)
  • Marketing cookies: only with your permission

You can manage cookies through your browser settings.

8. Your rights

You have the following rights in relation to your personal data:

  • Right of access: you may request what data we hold on you
  • Right of rectification: you may have incorrect data corrected
  • Right of deletion: you may request deletion in certain cases
  • Right to restriction: you may have the processing stopped temporarily
  • Right to transferability: you may receive your data in a transferable format
  • Right to object: you may object to certain processing operations

To exercise your rights, contact us at info@hotelessenza.be. We will respond within 30 days.

9. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or theft. Our website uses a secure SSL connection.

10. Complaints

Do you have a complaint about the processing of your personal data? If so, please contact us first. You also have the right to lodge a complaint with the Data Protection Authority (GBA):

Data protection authority
Printing Press Street 35
1000 Brussels
www.gegevensbeschermingsautoriteit.be

11. Changes

We may change this privacy policy from time to time. You will always find the most recent version on our website. We will inform you of any important changes.